zh88 Privacy Policy

1 Who We Are and What This Policy Covers

This Privacy Policy is issued by zh88 ("the Platform," "we," "us") and applies to all personal data collected through the zh88 website at zh88.uk, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, and customer support interactions.

This policy is intended for players and prospective players located in the Philippines. It explains our data practices in plain language so you understand exactly what information we hold about you and why.

2 What Personal Data We Collect

zh88 collects personal data at different points in the player journey. The table below gives a clear breakdown of the categories of data collected and the context in which they are gathered.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by applicable law.

3 How We Use Your Personal Data

zh88 uses your personal data only for purposes that are directly connected to operating the platform and providing you with a secure, functional gaming experience. Specifically, your data is used to:

• Create and manage your zh88 account and verify your identity during the KYC process.
• Process deposits and withdrawals in Philippine Peso through your registered payment method.
• Verify that you meet the eligibility requirements to use the platform, including the 21+ age requirement.
• Detect and prevent fraud, money laundering, account takeovers, and other prohibited activities.
• Deliver OTP codes and account security notifications to your registered mobile number.
• Respond to your support queries and resolve disputes related to game outcomes or transactions.
• Comply with applicable legal and regulatory obligations that require us to retain or report certain data.
• Improve platform performance, fix technical issues, and enhance the overall user experience.

We do not use your personal data for automated decision-making that produces legal effects or similarly significant impacts on you without appropriate safeguards in place.

4 Legal Basis for Processing

zh88 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to fulfil our obligations to you as a registered player, including account management and transaction processing.
• Legal obligation — processing required to comply with applicable laws, including anti-money laundering requirements and identity verification obligations.
• Legitimate interests — processing carried out to protect the security of the platform, detect fraud, and improve service quality, where those interests are not overridden by your rights.
• Consent — where you have provided explicit consent for a specific purpose, such as receiving promotional communications. You may withdraw consent at any time by contacting zh88 support.

5 How We Share Your Data

zh88 does not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances:

• Payment processors — to facilitate deposits and withdrawals in PHP via GCash, Maya, Philippine mobile banking, or bank transfer. These providers receive only the data necessary to complete the transaction.
• Identity verification services — to assist with KYC document validation as required before withdrawals are processed.
• Technology and infrastructure providers — companies that support the operation of the platform, such as hosting, security monitoring, and customer support tools. All such providers are bound by data processing agreements.
• Legal and regulatory authorities — where we are required by law to disclose information, for example in response to a lawful request from a government authority or court order.

Any third party that receives your data on our behalf is contractually required to handle it in accordance with applicable data protection standards and to use it only for the specific purpose for which it was shared.

6 Cookies and Tracking Technologies

zh88 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session while you are logged in, and understand how players interact with the site. The main categories of cookies used are:

• Essential cookies — necessary for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Functional cookies — remember your preferences, such as language settings or display options, to improve your experience on return visits.
• Analytics cookies — collect anonymised data about how pages are used, which sections receive the most traffic, and where technical errors occur. This helps us improve the platform over time.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect the functionality of the platform. zh88 does not use cookies to track your activity on third-party websites.

7 Data Security

zh88 takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse, including:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the platform.
• OTP-based two-step verification for login and sensitive account actions.
• Access controls that restrict internal access to personal data to authorised personnel only.
• Regular security monitoring to detect and respond to unusual activity or potential threats.
• Secure storage of KYC documents with strict access limitations.

While zh88 applies industry-standard security practices, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, keep your OTP codes private, and contact zh88 support immediately if you suspect your account has been compromised.

8 Data Retention

zh88 retains your personal data for as long as your account remains active and for a period after account closure as required by applicable laws — particularly those relating to anti-money laundering, financial record-keeping, and dispute resolution.

In general terms:

• Account and identity data is retained for the duration of your registration plus the legally required post-closure retention period.
• Transaction records and bet history are retained as required by financial compliance obligations.
• KYC documents are retained for as long as required by applicable verification and anti-money laundering regulations.
• Support correspondence is retained for a reasonable period to assist with ongoing or future dispute resolution.

Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you.

9 Your Data Rights

As a player on zh88, you have rights over your personal data. You may exercise any of the following rights by contacting zh88 support:

10 Children and Underage Players

zh88 is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from individuals under the age of 21. Age is verified during the KYC process, and accounts found to belong to underage players will be suspended immediately with any balance held pending parental or guardian review in line with applicable procedures.

If you believe that a minor has registered on zh88 or that personal data of a minor has been collected in error, please contact zh88 support immediately so the matter can be addressed.

11 Changes to This Privacy Policy

zh88 may update this Privacy Policy from time to time to reflect changes in the way we operate, changes in applicable law, or improvements to our data practices. When material changes are made, the updated policy will be posted on this page with a revised date.

Your continued use of zh88 after a policy update constitutes your acceptance of the revised terms. If you disagree with any change, you should discontinue use of the platform and may contact zh88 support to request account closure.

12 How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy-related concern, please reach out to zh88 support. Our team is available around the clock and will respond to privacy-related queries within a reasonable timeframe.

You can also review our related policy documents for more detail on how your account and data are managed on the platform:

• Terms & Conditions — the full rules governing your use of zh88.
• Responsible Gaming — tools and guidance for managing your gaming activity safely.
• FAQ — answers to common questions about accounts, transactions, and platform features.